Customer Support

Terms and Conditions


Net 30 days. Interest at 1½% per month on past due accounts may be charged. Minimum total stock order $35. Carex Health Brands reserves the right to change prices and terms at any time without notice. Orders are normally shipped within 3 days of receipt. Note that all products on one order may not be shipped at the same time.

Magnet and Pen Terms

Freight FOB factory. Overruns/underruns are plus or minus 5%. Exact quantities, add 15% to invoice total. For orders specifying no overruns, more than 5% shortage may exist. NO EXCEPTIONS.

Visa®/MasterCard®/American Express®

Orders over $100 receive FREE SHIPPING when paid with Visa, MasterCard, or American Express.


Shipping and Handling

All standard imprint orders, all stock orders over $250, and prepaid or charged orders over $100 are shipped for free with a carrier of our choice. All other orders are subject to shipping charges. Orders shipping outside the contiguous 48 states will be billed at actual freight/handling charges which will be added to the invoice. Requested carriers and special handling will be subject to standard charges.


Return Goods Policy

Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact our Sales Department at 800-361-7524. All other returns must be authorized by Carex Health Brands in advance and can be subject to a 25% restocking charge. Imprint orders, custom made, special orders, disposable, and discontinued merchandise cannot be cancelled and are non-returnable.     


All returns must have a return authorization number (provided via fax by Carex Health Brands) affixed to each carton and be returned freight prepaid. Without this number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.*


Other returns, if accepted, may be subject to higher restocking charges. All shipping shortages must be claimed within 3 days of your invoice date. 


Carex Health Brands will only pay shipping charges on returns due to errors. Merchandise credit only will be issued for returns.


The following merchandise cannot be returned:

  • All custom products and custom imprinted products.
  • Merchandise damaged by flood, fire, or natural causes.
  • Merchandise that has been discontinued or is overstock.
  • Merchandise involved in bankruptcy, sacrifice, or distress sales.
  • Product defaced with stickers, price markers, etc.

3 Easy Ways to Order

Call Toll-Free

Our friendly sales staff will be happy to take your order and answer all of your questions.
The sales staff is available Monday through Friday from 7:30 a.m. to 5 p.m. Central Time.


24-Hour Fax

Our fax machine is available seven days a week including holidays. 866.760.8967


Online and E-mail

Visit our website at and send an order instantly via e-mail.


Order Forms

An order form is available on page 42. You may also contact our sales department for an interactive pdf form.